I’m writting to complain about the holiday your agency arranged for me and my holiday.
Because you spelt our name “Luka” instead of “Luca”on The booking from The hotel took to two and a half hours to check us in. As a result of this, The hotel gave our room to someone else. Moreover, The room we got was much smaller. Therefore, our youngest child had to sleep in our bed. Consequently, no one get much sleep.
For these reasons, we would like a refund on The money we paid for our “once in a lifetime” holiday. Furthermore, we would like a Lefter of apology from your agency for making our holiday so miserable.
Yours faihfully,
Luca Malina.